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Version: 12 Dec 2024

FAQs

Which mobile devices are supported?​

The mobile device requirements to run ML Spectator are:

  • Apple iPhones and iPads running iOS 17 or later.
  • Android devices: Recommended Android ver. 12 or later.
    • Tested on Google Pixel 7 (a/Pro/Base), Pixel 8, Samsung Galaxy Tab S9, Samsung S24, and Xiaomi Ultra 13.
  • ML Spectator ver 1.3.0 or later.

I received the message: Network Error: Connection is not strong enough to support the application. What does this mean?​

Receiving this message means there was a significant delay in the network that was hindering the experience. It is recommended to use a 5GHz Wi-Fi connection, preferably with a dedicated router, in the line of sight of both devices. If the problem persists, it is possible your phone model or version is unsupported.

The virtual content does not line up well with the ML2 headset wearer​

Try running the Scan Marker flow again. Place the marker as close to the location of the ML2 user as possible (the marker can be moved after colocation is successful). Make sure the marker size is 15cm ( 5.91 inch ) wide. Hold the mobile device and ML2 at a shallow angle, relative to the marker, when scanning for best results. For better tracking, avoid scanning the marker too closely. It is better to scan from a distance with more features visible and on a non-blank surface.