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Version: 14 May 2024

Error Reporting

If you are experiencing issues with the Magic Leap App Simulator, let us know so we can help you get up and running. The App Simulator package makes it easy for users to save all of the diagnostics logs.

This section includes information on how to obtain diagnostics logs and share them in a Bug Report, also where to share those bug reports and feedback.

Save Diagnostic Logs

  1. Open the Magic Leap App Simulator.
The Application Simulator Application in the Magic Leap Hub
  1. Select the Save Diagnostic Logs Option.
The Save Diagnostic Logs command in the Application Simulator

Report Issue

Please report bugs in the Magic Leap Developer Forums.

The Save Diagnostic Logs… command in the Application Simulator Activities menu creates a .zip file of the available log files that you may attach to your bug report post.

You may use the following as a template for your forum message. Remember to attach the .zip of your log files as well:

OS and Version:

Graphics card or chipset:

Details:

- What were you doing when the problem occurred?
- What 3D engine or development platform were you using?
- Any additional details pertinent to the problem

Data Your Report File Contains

These log files include diagnostic information from the user interface, the Application Simulator server, and the Application Simulator app, and could potentially contain information that is either proprietary to you or that might identify you in some way. Examples of such information include and are not limited to:

  • Your user name
  • Path names on your local hard drive
  • Any log messages from the ml_logging APIs
  • List of installed packages and versions
  • ML Hub frontend layout
  • Java crash reports
  • adb logs from default connected device
  • Eclipse/ML Hub logs
  • Application Simulator backend logs
  • Unity editor logs

Protect Your Privacy

Posts in the Magic Leap Discussion Forums are public. Before sending or attaching the .zip file of the logs to report an error, open the .zip file and view the contents of the logs to make sure you are not sending any information you don't want public.