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7 docs tagged with "Troubleshooting"

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Advanced Usage

Remote Rendering was deprecated on Jan 22, 2025. The following instructions for configuring Remote Rendering are for users who purchased an Enterprise license with Remote Rendering prior to Jan 22 2025.

Collecting Metrics for Support

Included with Remote Rendering are powershell scripts that can collect information helpful to our engineers when diagnosing an issue. These scripts are signed cryptographically to prevent tampering, and can be viewed in plain text.

Environment Blend Modes

Magic Leap 2 Remote Rendering supports two OpenXR environment blend modes that control how virtual content is rendered on the Magic Leap 2, specifically determining if the Segmented Dimmer will be displayed. Using the correct blend mode ensures optimal visual quality, particularly when rendering transparent or opaque objects. This guide explains the supported blend modes and provides steps for troubleshooting common issues.

Network Configurations

Remote Rendering was deprecated on Jan 22, 2025. The following instructions for configuring Remote Rendering are for users who purchased an Enterprise license with Remote Rendering prior to Jan 22 2025.

Simple Test App

Remote Rendering includes a lightweight OpenXR sample application designed to help validate the basic functionality of the system. This guide outlines how to access and use the sample app for troubleshooting and validating your setup.

Troubleshooting

This section reviews different steps you can take to troubleshoot problems you may encounter when using Application Simulator. Topics covered include: